Frequently Asked Questions (FAQs)
Our property is designed for a seamless, self-service experience with contactless check-in. You'll receive access codes for the property and your room, eliminating the need for a front desk or key cards. While you may occasionally see our friendly staff, we do not have a traditional front desk. If you need assistance, simply message us through your reservation link—we're happy to help! Feel free to explore and enjoy the property at your own pace.
How do I book a room? Book directly on our website for best rates and availability.
How do I check in? You’ll receive an email the day before arrival with your room number and front door access codes. Check-in is at 3:00 PM, and check-out is at 11:00 AM. If you haven’t received your access codes by 3 PM the day before arrival, please check your spam folder or message us via your reservation link.
How do I modify my reservation? Changes or modifications to your reservation can be made via your reservation link in your confirmation email.
What is your cancellation policy? Your reservation confirmation includes your specific cancellation policy. Please refer to it or message us via your reservation link.
Is breakfast included? Yes, a continental breakfast is served daily at 7:00 AM which includes pastries, fruit, yogurt, cold drinks, coffees, and teas.
Is there a microwave on site? There are no microwaves in the guest rooms, but we do have one in the great room for guest use.
Does my reservation include parking? Yes! Each room includes one parking spot. Please only use one spot as parking is limited. Our parking is not equipped with chargers for electric vehicles.
Does the Inn allow pets? We love our furry friends, but to ensure the comfort of all our guests, our hotel is a pet-free property. Service animals, as defined by the ADA, are always welcome.
Can I check in early or check out late? Yes, you may request an early check-in and book a late check-out online while making your reservation or via your reservation link in your confirmation email. Please note requests are based on availability and may include an additional fee.
What is the Wi-Fi network name and password? The Wi-Fi network name and password are provided in your welcome email on your reservation sent the day before arrival.
What technology features does the Inn have? Digital locks for contactless check-in, high-speed Wi-Fi throughout the property, smart TVs and security systems for a seamless and safe stay.
What fitness options does the Inn have? The Inn does not have a gym or spa onsite. There are nearby options available such as NatureSpa at Mount Snow (just 3 minutes away). You can explore their fitness center, pool, and spa day pass options here.
What amenities are in-room? Each room includes large Smart TVs with streaming services such as Roku, Amazon Prime, and Netflix (guests must use their own streaming accounts). Also included are magnifying makeup mirrors, hair dryers, shampoo, conditioner, body wash, scented soaps, a small refrigerator in most rooms and gas fireplaces in our mountain side rooms.
How close is the Inn to the lifts? The Moover shuttle, located right behind the Inn, provides free transportation to Mount Snow in under 4 minutes. View the schedule here.
Do you have rooms with mountain views? Yes! Our Mountain King Suites and Mountain King Rooms offer stunning views of Mount Snow.
What’s the best way to get to the Inn in winter? For the most comfortable and stress-free travel experience, we recommend AWD or 4WD vehicles, especially during the winter months, as Vermont’s weather can be unpredictable. However, vehicles with proper winter tires can also navigate the area safely. For up-to-date Vermont road conditions, we recommend checking 511 Vermont or dialing 511 before your trip. We’re also happy to provide local insights if you have any questions!
Where do I store my skis and boots? Please use the temporary ski rack in our foyer and leave boots on the designated mats. Skis are not permitted in rooms.
Best time of year to visit? Year-round! Winter: Skiing & snowboarding, snowshoeing, snowmobiling. Spring/Summer: Hiking, biking, swimming, golf, antiquing. Fall: Stunning foliage. We’re a four-season destination!
How can I contact staff? Message us via your reservation link, and we’ll respond within two hours during our service hours (8 AM – 5 PM).
How do I request housekeeping? Housekeeping requests can be made via the chat function in your reservation link.
What if I need additional guest supplies like towels or toiletries? We have guest supply closets on the first and second floors where you can help yourself to additional towels, pillows, soap, conditioner, shampoo, and other toiletries. Need a toothbrush or razor? You'll find them in the supply closet, too!
Are there après-ski or nightlife spots nearby? Yes! Nearby spots include local breweries, lounges, upscale restaurants, and music venues. View recommendations here.
Can I walk to restaurants or bars? Several great dining options are a short drive or shuttle ride away, and some offer delivery. Explore local restaurants here.
What if I need to buy some food? Where can I go? There’s a cute little market called Snow Mountain Market just down Route 100. See Google Maps for directions.
Can I book the entire Inn for an event? Yes! Fill out your event details here and our team will get back to you within 48 hrs.
Where is the nearest Tesla charger? Charger is located at 289 Handle Rd, Mt Snow, VT 05356, which is about 400 meters away from the property.
Do you offer discounts or packages? Yes! Subscribe to our newsletter for exclusive deals by signing up on our website.
Is the Inn family-friendly? Yes! We offer spacious rooms, some with adjoining bunkbed rooms, plus kid-friendly common areas and nearby activities to keep everyone engaged and happy.
Are any of the rooms wheelchair accessible? The Inn is not ADA accessible.
Can I call the Inn if I need assistance? Yes! If you have an urgent request/question that isn't answered on the website, you can call us at (802-318-4682) and leave a message. We will return your call within 24 hours. For faster response you may contact us through the Guest Portal link in your reservation confirmation email.